Think of people around you as clients; some external, some internal and others that are in your personal relationships. Why? Well, when you think of others as your clients, you may find yourself treating them in a different manner – provided superior customer service, if you will.
Paying external clients are the most obvious, so let’s move on to others. Even those providing YOU with a service can be viewed as clients; you let them know what you need, when you need it, specifications . . . in short, you are providing them with information. Not to mention feedback, but I want to treat with that next week.
Those in your community, if you serve them, are also clients. If you deliver meals on wheels, you have clients. If you take blankets to the homeless, they are clients. Those you help at church, or visit, are clients.
What about personal relationships? Perhaps your spouse is your client, when you are sharing how you feel about something, or what you think. When you are teaching your child something new, that child can be viewed as a client.
I think you know where I’m going with this. Now think about yourself as a client of someone else. How much to you appreciate good customer service? How rare (or common) is that, in your experience? Turn it around, and consider the quality of service you provide to your clients. All this really boils down to is the golden rule: Do unto others as you would have them do unto you.
If you respect others, they will give you more respect than they would if you didn’t. When you show a kindness, consideration, the same will be reflected back to you. Even if it isn’t (some people just don’t get it) at least you will be recognized as someone who delivers excellent customer service (even if thought of in different terms).